Scott's Manor - Bookings

TERMS AND CONDITIONS

CONFIRMATION OF RESERVATION

• A payment of 100% is required to secure the booking

• Original government orders required for government bookings

• Travel agent vouchers also accepted

CANCELLATION POLICY

• Cancellations 14 days and more prior to arrival : 50% of deposit refundable

• Cancellations 5-13 days prior to arrival : 25% of deposit refundable

• Cancellations 0-4 days prior to arrival : 0% of deposit refundable

Conditions of Refunds:

• All cancellations must be in writing to be considered for refunds.

• An administration fee will be deducted from the refundable amount.

• In the event of a guest not checking in on the first night of the reservation, the accommodation will not be held for the number of days already paid for.

• If the deposit due-date has expired and no payment has been received, the guest will first be contacted before the reservation is cancelled.

• If a guest is unreachable on date of arrival and no confirmation has been made, the booking will automatically be cancelled.

• All applications for refunds (original documents) must be addressed to the owner.

• Pre-payment (deposits) may be transferred to future bookings to avoid forfeiture - up to three days prior to arrival. Exceptions might occur from time to time at the owner’s discretion

TERMS OF PAYMENT

• Full deposits or payment of outstanding balances must be received prior to arrival. The invoice number must be stated on any payment transaction and the deposit slip must be received timeously.

• Payment for all non-commissionable services rendered (beverages, telephone, laundry, etc) must be received from the client / guest on departure.

• Foreign currency payment is not accepted and therefore we request that guests make alternative arrangements prior to arrival at the guesthouse. Payment by credit card, Internet and South African Rand only.

• All accounts that have pre-authorised credit facilities with Scott’s Manor Guesthouse must be settled 30 days from date of invoice.

Methods of pre-payment:

• Credit Card: A credit card number as well as expiry date and security number can be e-mailed or faxed for payments. Please use existing credit card forms requested from the guesthouse. Amount above R 750.00 must be faxed and authorized with guest signature.

• Bank Account: Direct banking of deposits via internet: It is very important that the guest must fax or e-mail the bank deposit slip with the Reservation number (use date of stay) to 0866523661 or 018 6321646 or e-mail to reservations@scottsmanor.co.za

• Orders /Vouchers: It is very important that the Organiser/Agent must fax or e-mail the voucher/order with the Reservation number (use date of stay) to 0866523661 or 018 6321646 or e-mail to reservations@scottsmanor.co.za

GENERAL INFORMATION

ALL RATES QUOTED

• Quoted in South African Rand only

• Inclusive of VAT at 14% for South African properties

• Quoted on a per person bases, per night

• Exclusive of meals, except when requested

Scott’s Manor Guesthouse reserves the right to amend all tariffs after date of signing of this contract - should there be any change in VAT, statutory levy or tax becoming payable by Scott’s Manor.

CHECK-IN TIME

• From 14:00pm till 22:00pm (Please arrange for arrivals after 22:00pm)

CHECK-OUT TIME

• 10:00 am

MEALS

• Breakfast and dinner available - arrangement to be made 12 hours in advance.

• Dinner served between 19:00pm – 20:00pm. Room service available with arrangement.

• Breakfast served between 7:00am -9:00am on weekdays; 8:00am – 10:00am on weekends.

PETS

• The Guesthouse is pet friendly, but arrangements must be made in advance.

THEFT/LOSS

• Scott’s Manor Guesthouse, Wedding & Conference Venue will not be held responsible for the loss of any personal possessions, money or any other valuables.

RESERVATIONS

• Tel: +27 18 632 0255

• Cell: 083 410 1792

• E-mail: reservations@scottsmanor.co.za

Weddings at Scott's Manor

Telephone: +27 18 632 0255 | Facsimile: +27 18 632 1646 / +27 86 652 3661 | Mobile: +27 83 410 1792
P O Box 167, Lichtenburg, 2740 | 21 Bree Street, Lichtenburg, North West Province, 2740

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